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Lets Talk About Your NeedsFrequently Asked Questions
What areas do you service?
Based in New York City, we are available in Manhattan; Bronx; Queens; Brooklyn; Nassau County; Suffolk; Westchester; New Jersey; Connecticut; and beyond. We also service every major city in the U.S.
Is there a minimum booking time for hourly services?
Yes, our hourly as directed service typically requires a minimum booking time. Please contact us for specific details regarding minimum hours and rates.
What is your cancellation policy?
Our cancellation policy varies based on the service booked. Please contact our customer service team for detailed information.
Do you provide child seats?
Yes, we can provide child seats upon request. Please specify your needs when making your reservation.
Are your chauffeurs trained for safety and customer service?
Yes, all our chauffeurs undergo rigorous training in safety protocols, defensive driving, and customer service to ensure you have a safe and enjoyable journey.
How far in advance do I need to book?
We recommend booking as far in advance as possible to ensure availability, especially during peak seasons or for special events. For airport transportation and point-to-point transfers, a minimum of 24 hours in advance is advised. For hourly services, special occasions, and the use of our armored vehicles or concierge services, booking at least 48 hours in advance is recommended. However, we strive to accommodate last-minute requests subject to availability.
How does your concierge service work?
Our concierge service is designed to enhance your experience by handling any additional requests you may have, from dining reservations to event tickets. Contact our concierge team with your request, and we'll take care of the arrangements.
Can I change my booking details after confirmation?
Yes, you can change your booking details. We understand plans can change, so we offer flexibility to amend your reservation. Please contact us as soon as possible to make any adjustments.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, bank transfers, and cash. Payment options may vary, so please check at the time of booking.